- Parts & Labor OR Labor Only
- Managed Print Services
- Pay Per Click (PPC) for Printers
- Multiple Coverage and Response Options (NBD, 4 HR, 24x7)
- Total Hands on Support of Technician Before, During, and After Call by Senior Engineer
- Quality Control of Service Orders
- Escalates Key SLA Measurements
- ETA, Onsite 2+ Hours, Multiple Calls
- Escalation Processes
- Loaner, Manufacturer, SSE, Replace
- 100% Customer Follow-up Available
- Call Closing Checklist
- Multi-Year and Qty Discounts
- Warranty Uplift Agreements
- Extended Warranty Agreements
- Advance Exchange/Depot Repair
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